Remote Technical Support: How It Works and How to Spot a Reputable Company
When choosing a company to provide remote technical support, it’s important to do your homework. A remote technology support company should be available to handle your IT issues promptly, with the ability to troubleshoot and repair your equipment from a distance both by phone and by tapping into your equipment. In addition, they should offer you the flexibility of being able to work at your site should you require it.
When you contact a remote tech support company, they will then ask you to visit a website where you will grant the business permission to access your computer remotely. This usually requires special software that you’ll be prompted to download after granting permission. As the computer owner, you will be able to view the tech’s activities by watching your computer screen. Usually, the tech will run simple diagnostics to see where your issue may exist and will also attempt to troubleshoot to find a way to fix it.
Spotting Reputable Support
During your search – and on a daily basis – rely on reputable remote tech support companies that service customers nationwide. These companies have a reputable background as well as a well-established customer service teams that offer quality service that distinguishes them from the rest.
Word-of-mouth references are a recommended place to start looking for the right remote technology support company.
Also, make sure candidates have the right credentials for the job – especially the appropriate certifications. These include Microsoft Certified Technology Specialist (MCTS) and Microsoft Certified IT Professional (MCITP). For networking, look for CompTIA Network+ or A+ accreditation. An Apple Certified Support Professional (ACSP) would likely work for Mac shops with complex needs, such as multiple departments.
They also need to be able to explain tech issues to you in simple terms and be fluent in the languages you speak.
On the other hand, a reputable remote tech support company won’t do these 4 things to get your attention:
- Pop-up ads
- Random phone calls to your house
- Spam email
- Websites indicating a virus
Geeks on Site Can Help
A FFTU (flat fee tune up) costs $149 and allows us to work on your computer remotely, via the Internet, for as long as we need to, to fix your computer problem.
A FFTU includes:
- Adware/Spyware clean up
- Software Updates
- Virus protection verification
- Temporary files cleanup
- Hard drive defragmentation
- Startup optimization
- Virus scan and removal
If you liked our FFTU service and would like to have us service your computer at any time in the future, you can enroll in our Geeks For Life subscription service. For only $24.95 a month, you can request a FFTU for your enrolled computer at any time. Our subscription service includes, but is not limited to:
- Unlimited Tune Ups
- Virus Protection
- Virus Removal
- Spam Protection
- Start Up problems
- Blue Screens
- Software problems
The $24.95 payments cover you for 30 days, but you can cancel anytime.
Geeks on Site would love the chance to speak to you regarding our remote technical support. We are confident we can help you solve any issues you may be having. Call us, 24/7 at 1-888-360-GEEK (4335).